Privacy Policy
How the Camelo Mobile app collects, uses and protects your personal data.
Last updated : 27 July 2026
In short
This policy explains what data the Camelo Mobile app collects, why it collects it, who it is shared with and how you stay in control of it. It covers the mobile app and its related services. Your data is processed in accordance with the General Data Protection Regulation (GDPR) and Moroccan Law No. 09-08 on the protection of individuals with regard to the processing of personal data.
The app and the data controller
- Application
- Camelo Mobile
- Package name
com.iagencyworld.camelomobile- Website
- camelo.io
- Publisher and data controller
- IAGENCY
- Privacy contact
- support@iagency.ma
CAMELO is the data controller for all of the processing described below.
Data we collect and how long we keep it
We only collect the data required to run the service. No sensitive data within the meaning of the GDPR (health, opinions, origin, biometrics) is requested or processed.
| Data category | Purpose | Retention period |
|---|---|---|
| Account and credentials (name, email, hashed password) | Create your account, authenticate you and secure access to your workspace | For the lifetime of the account, then 30 days after a deletion request |
| Briefs and produced content (text, images, voice, video) | Deliver the productions you request and make them available in the app | For the lifetime of the account, or until you delete them |
| Billing data (company, tax IDs, address, order history) | Issue quotes and invoices and meet our accounting obligations | 10 years (legal obligation) |
| Support exchanges (emails, forms) | Answer your requests and follow up on them | 3 years from the last contact |
| Technical data (connection logs, IP address, device type, app version) | Security, fraud prevention and incident diagnostics | 12 months maximum |
We do not sell your personal data, we do not share it with data brokers, and we do not use it for targeted advertising.
Recipients and processors
Your data is only accessible to authorised CAMELO staff and to the following technical providers, all contractually bound to confidentiality and security:
| Provider | Role |
|---|---|
| Vercel | Hosting and delivery of the platform |
| Supabase | Database, authentication and file storage |
| Email delivery provider (SMTP) | Transactional emails: account confirmation, quotes, password reset |
| Generative AI model providers | Generating the content (text, image, voice, video) from the briefs you submit |
Some of these providers are established outside Morocco and the European Union, notably in the United States. Such transfers are covered by appropriate safeguards (standard contractual clauses, confidentiality commitments) and limited to the data strictly necessary for the service.
Security
- All traffic between the app and our servers is encrypted (HTTPS/TLS).
- Passwords are stored as cryptographic hashes, never in plain text.
- Access to data is restricted to authorised staff on a need-to-know basis.
- Access logging and monitoring of security incidents.
- Regular backups and minimisation of the data collected.
Your rights
Under the GDPR and Law No. 09-08, you have the following rights over your data at any time:
- Right of access: obtain a copy of the data we hold about you.
- Right to rectification: correct inaccurate or incomplete data.
- Right to erasure: request deletion of your account and your content.
- Right to restriction: freeze a processing operation while it is being verified.
- Right to object: object to processing based on our legitimate interest.
- Right to portability: receive your data in a structured, machine-readable format.
- Right to withdraw consent at any time, without affecting the lawfulness of processing already carried out.
To exercise these rights, write to the contact address at the bottom of this page from the email associated with your account. We reply within 30 days at the latest. Proof of identity may be requested where there is reasonable doubt about the requester's identity.
If you believe your rights are not being respected, you may lodge a complaint with the CNDP in Morocco, or with the data protection authority of your country of residence in the European Union (for example the CNIL in France).
Deleting your account and your data
You can request the deletion of your account at any time, directly from the app or through our online form. Once the request is confirmed, your account and its associated content are removed from our active systems within 30 days, except for documents we are legally required to keep (invoices and accounting records).
Request deletion of my accountMinors
Camelo Mobile is a professional tool intended for adults. We do not knowingly collect data about minors under 16. If you believe a minor has provided us with personal data, contact us and we will delete it without delay.
Changes to this policy
This policy may change, in particular as new features are released or legal requirements evolve. The last-updated date appears at the top of this page. In the event of a significant change, you will be notified in the app or by email before it takes effect.
Contact us
For any question about this privacy policy or to exercise your rights, write to us at: